Custom Dispositions/Messages

SSP provides many ways to customize a marketing campaign.  After each call, the agent should use a descriptive disposition to group calls into categories.  Some dispositions are automatically handled for the agent such as BUSY, NO ANSWER, and SIT TONE.  Others are fixed dispositions like AM, AM MSG, and NOCALLS.  By default, SSP has 4 custom dispositions, HIT, HOT, WARM, and COLD.  These can be changed to have more meaning to the agent..

Approximately 50 percent of all calls will result in leaving a voice mail message.  SSP allows the agent to pre-record up to 7 different messages to leave on answering machines.

When smart dialing the agent will often need to pause to make notes before calling the next customer.  Pressing the "Follow Up" button will disconnect the current customer, allow the agent make notes and then finally disposition the call which will resume smart dialing.